Privacy Policy

Last Updated: December 23, 2025

1. Introduction

Thredly ("Thredly," "we," "our," or "us") is a software-as-a-service platform incorporated in Canada and operating globally. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you access or use our website, platform, and related services (collectively, the "Services").

By using Thredly, you agree to this Privacy Policy.

2. Information We Collect

a. Information You Provide

We may collect information you voluntarily provide, including:

  • Name and email address
  • Company or brand information
  • Account credentials
  • Brand inputs (tone, offerings, messaging preferences)
  • Content submitted for review, drafting, or publishing
  • Billing contact details

b. Information Collected Automatically

When you use the Services, we may automatically collect:

  • IP address
  • Device and browser information
  • Usage logs and interaction data
  • Cookies and similar tracking technologies

c. Social Platform Data

When you authorize integrations with third-party social platforms, Thredly may process:

  • Publicly available posts, comments, and engagement metadata
  • Account identifiers and platform-permitted metadata

Thredly accesses private messages or non-public data only if explicitly authorized by you and permitted by the platform.

3. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Services
  • Personalize AI outputs based on your brand inputs
  • Identify relevant public social conversations
  • Generate draft replies or promotional content for your review
  • Process subscriptions and manage accounts
  • Improve functionality, performance, and security
  • Comply with legal obligations

4. Artificial Intelligence & Automated Processing

Thredly uses artificial intelligence to analyze inputs and generate draft marketing content.

  • AI outputs are recommendations only
  • Thredly does not publish content autonomously
  • All content requires user review and approval

You remain responsible for decisions made using AI-generated outputs.

5. Payments

Thredly does not provide payment services and is not a payment processor. Payments for the Services are processed by third-party providers, such as Stripe, Inc. ("Stripe").

Thredly does not store or process full payment card details. Payment information is submitted directly to Stripe and is governed by Stripe's privacy and security practices.

6. Sharing of Information

We may share information with:

  • Cloud hosting and infrastructure providers
  • Analytics and monitoring services
  • Customer support tools
  • Payment processors

7. International Data Transfers

As a global service, your information may be processed in Canada, the United States, or other jurisdictions. We implement reasonable safeguards to protect personal data during international transfers.

8. Data Retention

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

9. Account Disconnection

You may disconnect third-party social platform accounts at any time. Upon disconnection, Thredly will cease accessing the associated data.

10. Cookies

We use cookies and similar technologies to operate and improve the Services. You may manage cookies through your browser settings.

11. Security

We employ reasonable administrative, technical, and organizational safeguards to protect information. However, no system can be guaranteed to be completely secure.

12. Children's Privacy

Thredly is not intended for individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Services constitutes acceptance of the revised policy.

14. Contact

Thredly Email: contactus@thredly.ai